Research Output
1 - 3 of 3
Publication
Empirically derived user attributes for the design of home healthcare technologies
2015-12, Burrows, Alison, Gooberman-Hill, Rachael, Coyle, David
Designing effective home healthcare technologies is a complex task. In order to succeed, it is important to look beyond purely technology-driven solutions and to develop technologies and services that are flexible and reflect a sensitive understanding of the diverse users of such systems. The key contribution of this paper is to introduce 15 empirically derived attributes that can help designers to build a more detailed understanding of the potential users of home healthcare systems. The attributes are spread across four broad themes: technology in the home, experiences of technology, experiences of health and care, and thoughts about smart home technology for health and care. These themes and attributes emerged from an ethnographic study in which we interviewed people across 15 households. All interviews took place in people’s homes and were supplemented by home technology tours and cultural probes. It is intended that the 15 attributes be used in conjunction with demographic and household data to build a richer picture of personal experiences of home, health, and technology in real-life contexts. The aim was to provide an inclusive framework, based on empirically derived attributes, that helps to inform an overall user-centred design approach. To demonstrate one application of the attributes in design, the paper provides in-depth example of their use in the development of a rich set of data-driven personas.
Publication
Privacy, boundaries and smart homes for health: An ethnographic study
2018-03, Burrows, Alison, Coyle, David, Gooberman-Hill, Rachael
This article explores how people negotiate borders and boundaries within the home, in the context of health and the introduction of new technologies. We draw on an ethnographic study involving a socially diverse group of people, which included people with experience of telecare or smart home energy systems. Participants engaged in various strategies to regulate the borders of their home, even though new technologies have begun to change the nature of these borders. Participants managed health conditions but also their use of technology through boundary work that permitted devices to be more or less visible and integrated within the home. Findings highlight that if smart healthcare technologies are to be accepted in the home then there is a need for mechanisms that allow people to control the interpretation of data and flow of information generated about them and their households.
Publication
Investigating Contexts of Use for the Development of Domestic Healthcare Technology: An Ethnographic Study
2015-05-18, Burrows, Alison, Noyes, Jan, Gooberman-Hill, Rachael, Coyle, David
Current demographic and health trends mean it is becoming imperative to rethink healthcare provision worldwide. This paper introduces SPHERE, a large-scale Interdisciplinary Research Collaboration that aims to make a contribution to addressing this challenge. Specifically, SPHERE is developing a smart home system based on a common platform of non-medical/environmental sensors to address a variety of healthcare needs. In order to achieve its goal of widespread deployment, SPHERE technology must meet the requirements of its envisaged users. In this paper we present the rationale and methodology of an ethnographic study of people's experiences of health and technology. The aim of this study was to gather rich contextual data to inform the design of meaningful and inclusive healthcare technology.