Now showing 1 - 6 of 6
  • Publication
    Learning to recommend helpful hotel reviews
    User-generated reviews are a common and valuable source of product information, yet little attention has been paid as to how best to present them to end-users. In this paper, we describe a classification-based recommender system that is designed to recommend the most helpful reviews for a given product. We present a large-scale evaluation of our approach using TripAdvisor hotel reviews, and we show that our approach is capable of suggesting superior reviews compared to a number of alternative recommendation benchmarks.
    Scopus© Citations 100  4089
  • Publication
    An assessment of machine learning techniques for review recommendation
    In this paper, we consider a classification-based approach to the recommendation of user-generated product reviews. In particular, we develop review ranking techniques that allow the most helpful reviews for a particular product to be recommended, thereby facilitating users to readily asses the quality of the product in question. We apply a supervised machine learning approach to this task and compare the performance achieved by several classification algorithms using a large-scale study based on TripAdvisor hotel reviews. Our findings indicate that our approach is successful in recommending helpful reviews compared to benchmark ranking schemes, and further we highlight an interesting performance asymmetry that is biased in favour of reviews expressing negative sentiment.
    Scopus© Citations 17  3364
  • Publication
    Using readability tests to predict helpful product reviews
    User-generated content provides online consumers with a wealth of information. Given the ever-increasing quantity of available content and the lack of quality control applied to this content, there is a clear need to enhance the user experience when it comes to effectively leveraging this vast information source. In this paper, we address these issues in the context of user-generated product reviews. We expand on recent work to consider the performance of structural and readability feature sets on the classification of helpful product reviews. Our findings, based on a large-scale evaluation of TripAdvisor and Amazon reviews, indicate that structural and readability features are useful predictors for Amazon product reviews but less so for TripAdvisor hotel reviews.
      2597
  • Publication
    Predicting helpful product reviews
    Millions of users are today posting user-generated content online, expressing their opinions on all manner of goods and services, topics and social affairs. While undoubtedly useful,user-generated content presents consumers with significant challenges in terms of information overload and quality considerations. In this paper, we address these issues in the context of product reviews and present a brief survey of our work to date on predicting review helpfulness. In particular, the performance of a variety of different machine learning approaches is evaluated on four large-scale review datasets drawn from the TripAdvisor and Amazon domains. Our findings highlight some interesting properties of this task from a machine learning perspective and demonstrate that author reputation, the sentiment expressed in reviews and review length are among the most effective predictors of review helpfulness.
      765
  • Publication
    A classification-based review recommender
    Many online stores encourage their users to submit product or service reviews in order to guide future purchasing decisions. These reviews are often listed alongside product recommendations but, to date, limited attention has been paid as to how best to present these reviews to the end-user. In this paper, we describe a supervised classification approach that is designed to identify and recommend the most helpful product reviews. Using the TripAdvisor service as a case study, we compare the performance of several classification techniques using a range of features derived from hotel reviews.We then describe how these classifiers can be used as the basis for a practical recommender that automatically suggests the most-helpful contrasting reviews to end-users. We present an empirical evaluation which shows that our approach achieves a statistically significant improvement over alternative review ranking schemes.
    Scopus© Citations 83  1234
  • Publication
    A classification-based review recommender
    Many online stores encourage their users to submit product/service reviews in order to guide future purchasing decisions. These reviews are often listed alongside product recommendations but, to date, limited attention has been paid as to how best to present these reviews to the end-user. In this paper, we describe a supervised classification approach that is designed to identify and recommend the most helpful product reviews. Using the TripAdvisor service as a case study, we compare the performance of several classification techniques using a range of features derived from hotel reviews. We then describe how these classifiers can be used as the basis for a practical recommender that automatically suggests the most helpful contrasting reviews to end-users. We present an empirical evaluation which shows that our approach achieves a statistically significant improvement over alternative review ranking schemes.
    Scopus© Citations 12  2199