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Boundary resource interactions in solution networks

Author(s)
Wei, Ruiqi  
Vize, Róisín  
Geiger, Susi  
Uri
http://hdl.handle.net/10197/24210
Date Issued
2022-02-02
Date Available
2023-03-20T15:14:36Z
Abstract
Purpose: This study aims to explore the interactions between two different and potentially complementary boundary resources in coordinating solution networks in a digital platform context: boundary spanners (those individuals who span interorganizational boundaries) and boundary interfaces (the devices that help coordinate interfirm relationships, e.g. electronic data interchanges, algorithms or chatbots). Design/methodology/approach: The authors conducted a multiple case study of three firms using digital platforms to coordinate solution networks in the information communication technology and lighting facility industries. Data were collected from 30 semi-structured interviews, which are complemented by secondary data. Findings: As task complexity increases, smarter digital interfaces are adopted. When the intelligence level of interfaces is low or moderate, they are only used as tools by boundary spanners or to support boundary spanners’ functions. When the intelligence level of interfaces is high or very high, boundary spanners design the interfaces and let them perform tasks autonomously. They are also sometimes employed to complement interfaces’ technological limitations and customers’ limited user ability. Research limitations/implications: The industry contexts of the cases may influence the results. Qualitative case data has limited generalizability. Practical implications: This study offers a practical tool for solution providers to effectively deploy boundary employees and digital technologies to offer diverse customized solutions simultaneously. Originality: This study contributes to the solution business literature by putting forward a framework of boundary resource interactions in coordinating solution networks in a digital platform context. It contributes to the boundary spanning literature by revealing the shifting functions of boundary spanners and boundary interfaces.
Type of Material
Journal Article
Publisher
Emerald
Journal
European Journal of Marketing
Volume
56
Issue
2
Start Page
532
End Page
561
Copyright (Published Version)
2022 Emerald
Subjects

Generic health releva...

Business-to-business ...

Solutions

Networks

Digital platforms

Boundary spanners

Boundary interfaces

DOI
10.1108/ejm-07-2020-0522
Language
English
Status of Item
Peer reviewed
ISSN
0309-0566
This item is made available under a Creative Commons License
https://creativecommons.org/licenses/by-nc-nd/3.0/ie/
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EJM-07-2020-0522.R3_Proof_hi.pdf

Size

1.16 MB

Format

Adobe PDF

Checksum (MD5)

356ec6417478e3c9bf430f03b4d6bb63

Owning collection
Business Research Collection

Item descriptive metadata is released under a CC-0 (public domain) license: https://creativecommons.org/public-domain/cc0/.
All other content is subject to copyright.

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