The ICT-based Face of Public Organizations

In the quest to enhance their performances and achieve customer satisfaction whilst continuously shifting from government to good governance, public sector organizations , particularly those with a planning and environmental management competence, are systematically subjected to reforms. Changing development and political priorities, economic climates, organizational structures , legislation, and practices and procedures – coupled with ideological constructs that call for more communicative, participative, just and equitable approaches to the formulation, delivery and management of public services and actions – require public sector organizations to be able to systematically adapt to changing circumstances. In this context, the ability to undertake iterative processes and provide for reflexivity through feedback mechanisms is key. In the 21st century , Information and Communication Technology (ICT ) is crucial in facilitating effective and efficient information exchange and dialogue within organizations and the wider society, and thus in improving public services and enabling adaptation.