What Makes a Good Conversation? Challenges in Designing Truly Conversational Agents

DC FieldValueLanguage
dc.contributor.authorClark, Leigh-
dc.contributor.authorPantidi, Nadia-
dc.contributor.authorCooney, Orla-
dc.contributor.authorGaraialde, Diego-
dc.contributor.authorEdwards, Justin-
dc.contributor.authorCowan, Benjamin R.-
dc.contributor.authoret al.-
dc.date.accessioned2019-05-07T10:37:05Z-
dc.date.available2019-05-07T10:37:05Z-
dc.date.copyright2019 the Authorsen_US
dc.date.issued2019-05-09-
dc.identifier.isbn978-1-4503-5970-2/19/05-
dc.identifier.urihttp://hdl.handle.net/10197/10307-
dc.descriptionThe 2019 ACM CHI Conference on Human Factors in Computing Systems (CHI 2019) Glasgow, United Kingdom, 4-9 May 2019en_US
dc.description.abstractConversational agents promise conversational interaction but fail to deliver. Efforts often emulate functional rules from human speech, without considering key characteristics that conversation must encapsulate. Given its potential in supporting long-term human-agent relationships, it is paramount that HCI focuses efforts on delivering this promise. We aim to understand what people value in conversation and how this should manifest in agents. Findings from a series of semi-structured interviews show people make a clear dichotomy between social and functional roles of conversation, emphasising the long-term dynamics of bond and trust along with the importance of context and relationship stage in the types of conversations they have. People fundamentally questioned the need for bond and common ground in agent communication, shifting to more utilitarian definitions of conversational qualities. Drawing on these findings we discuss key challenges for conversational agent design, most notably the need to redefine the design parameters for conversational agent interaction.en_US
dc.description.sponsorshipIrish Research Councilen_US
dc.language.isoenen_US
dc.publisherACMen_US
dc.subjectConversational agentsen_US
dc.subjectSpeech HCIen_US
dc.subjectSpoken dialogue systemsen_US
dc.subjectVoice user interface designen_US
dc.subjectInterviewsen_US
dc.titleWhat Makes a Good Conversation? Challenges in Designing Truly Conversational Agentsen_US
dc.typeConference Publicationen_US
dc.internal.authorcontactotherleigh.clark@ucd.ieen_US
dc.internal.webversionshttp://chi2019.acm.org/-
dc.statusPeer revieweden_US
dc.check.date2019-09-01-
dc.identifier.doi10.1145/3290605.3300705-
dc.identifier.doiR17339-
dc.neeo.contributorClark|Leigh|aut|-
dc.neeo.contributorPantidi|Nadia|aut|-
dc.neeo.contributorCooney|Orla|aut|-
dc.neeo.contributorGaraialde|Diego|aut|-
dc.neeo.contributorEdwards|Justin|aut|-
dc.neeo.contributorCowan|Benjamin R.|aut|-
dc.neeo.contributoret al.||aut|-
dc.date.embargo2019-05-09en_US
dc.description.adminEmbargo until conference concludes - ACen_US
dc.date.updated2019-01-09T19:54:31Z-
dc.identifier.grantidREPRO/2016/26-
item.fulltextWith Fulltext-
item.grantfulltextopen-
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