Searching for Mental Health: A Mixed-Methods Study of Young People's Online Help-seeking
|Title:||Searching for Mental Health: A Mixed-Methods Study of Young People's Online Help-seeking||Authors:||Pretorius, Claudette; McCashin, Darragh; Kavanagh, Naoise; Coyle, David||Permanent link:||http://hdl.handle.net/10197/11934||Date:||19-Apr-2020||Online since:||2021-02-09T09:43:35Z||Abstract:||Seeking help is often an important step in addressing mental health difficulties. Evidence suggests that positive help-seeking experiences contribute to an increased likelihood of future help-seeking and achieving improved outcomes. However, help-seeking is a complex process. Alongside traditional sources, digital technologies offer many pathways to help. Using a mixed methods approach across two studies, this paper explores key design factors for online mental health resources that can support young people's help-seeking. First, a large online survey (n=1308) highlighted challenges and identified common help-seeking scenarios, including information-seeking, person-centred approaches and crisis situations. Using survey data, personas were developed to represent different help-seekers - each characterised by a particular help-seeking scenario. The personas were then used in co-design workshops to facilitate further exploration of help-seeking needs. Four key design considerations were identified: connectedness, accessible information, personalisation, and immediacy. Based on our findings, we provide design recommendations that are grounded in existing theories of help-seeking.||Funding Details:||Science Foundation Ireland||Funding Details:||Insight Research Centre||Type of material:||Conference Publication||Copyright (published version):||2020 the Authors||Keywords:||Mental health; Help-seeking; Search; Young people; Behaviour; Co-design; Personas; Mixed methods||DOI:||10.1145/3313831.3376328||Other versions:||https://chi2020.acm.org/||Language:||en||Status of Item:||Peer reviewed||Is part of:||CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems||Conference Details:||The ACM CHI Conference on Human Factors in Computing Systems, Honolulu, United States of America, 25-30 April 2020 (cancelled due to the coronavirus outbreak)||ISBN:||978-1-4503-6708-0/20/04||This item is made available under a Creative Commons License:||https://creativecommons.org/licenses/by-nc-nd/3.0/ie/|
|Appears in Collections:||Computer Science Research Collection|
Psychology Research Collection
Insight Research Collection
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