Don't Believe The Hype! White Lies of Conversational User Interface Creation Tools
|Title:||Don't Believe The Hype! White Lies of Conversational User Interface Creation Tools||Authors:||Rough, Daniel; Cowan, Benjamin R.||Permanent link:||http://hdl.handle.net/10197/12031||Date:||24-Jul-2020||Online since:||2021-03-11T12:07:45Z||Abstract:||Following the initial hype and high expectations of conversational user interfaces (CUIs), a number of creation tools have emerged to simplify development of these complex systems. These have the potential to democratise and expand application development to those without programming skills. However, while such tools allow end-user developers to build language understanding and dialog management capability into a CUI application, actually fulfilling or executing an action still requires programmatic API integration. In this paper, we look at how CUI builders that claim to be ``no code required'' struggle to yield more than toy examples, with an aim to provoke the community to develop better tools for CUI creation.||Funding Details:||Trinity College Dublin (TCD)||Type of material:||Conference Publication||Publisher:||ACM||Copyright (published version):||2020 the Authors||Keywords:||Conversational user interfaces; Chatbots; User interface design||Other versions:||https://cui2020.com/||Language:||en||Status of Item:||Peer reviewed||Conference Details:||The 2nd International Conference on Conversational User Interfaces (CUI 2020), Bilbao, Spain, 23-24 July 2020||This item is made available under a Creative Commons License:||https://creativecommons.org/licenses/by-nc-nd/3.0/ie/|
|Appears in Collections:||Information and Communication Studies Research Collection|
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