Don't Believe The Hype! White Lies of Conversational User Interface Creation Tools

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Title: Don't Believe The Hype! White Lies of Conversational User Interface Creation Tools
Authors: Rough, DanielCowan, Benjamin R.
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Date: 24-Jul-2020
Online since: 2021-03-11T12:07:45Z
Abstract: Following the initial hype and high expectations of conversational user interfaces (CUIs), a number of creation tools have emerged to simplify development of these complex systems. These have the potential to democratise and expand application development to those without programming skills. However, while such tools allow end-user developers to build language understanding and dialog management capability into a CUI application, actually fulfilling or executing an action still requires programmatic API integration. In this paper, we look at how CUI builders that claim to be ``no code required'' struggle to yield more than toy examples, with an aim to provoke the community to develop better tools for CUI creation.
Funding Details: Trinity College Dublin (TCD)
Type of material: Conference Publication
Publisher: ACM
Copyright (published version): 2020 the Authors
Keywords: Conversational user interfacesChatbotsUser interface design
DOI: 10.1145/3405755.3406140
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Language: en
Status of Item: Peer reviewed
Is part of: CUI '20: Proceedings of the 2nd Conference on Conversational User Interfaces
Conference Details: The 2nd International Conference on Conversational User Interfaces (CUI 2020), Bilbao, Spain, 23-24 July 2020
ISBN: 978-1-4503-7544-3
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Appears in Collections:Information and Communication Studies Research Collection

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