Real time bus passenger information take-up and user perceptions of the service

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Title: Real time bus passenger information take-up and user perceptions of the service
Authors: Murphy, Enda
Sweeney, Brian
Permanent link: http://hdl.handle.net/10197/4626
Date: 5-Sep-2013
Abstract: Real-time passenger information (RTPI) is now a major element in most public transport systems in the developed world. It has been associated with rail systems for many years and over the last decade or so has also been used increasingly along the bus network. Yet, existing analysis assessing issues such as the socio-economic characteristics of users of RTPI, the devices used to access RTPI information (i.e. mobile phone, home computer, at stops etc.) and the impact of RTPI on perceptions of public transport reliability and ridership, has received only limited attention in the literature with few studies focusing on the bus network in particular. Accordingly, this paper reports on research conducted to assess these issues with respect to the introduction of real-time bus passenger information in Dublin. The methodology employed was quantitative and consisted of 360 questionnaire surveys with bus users undertaken along specific low, medium and high frequency routes during the peak and off-peak period. The results show that RTPI use correlates with socio-economic status. They also show that most users access RTPI at the bus stops but that those accessing the information via mobile devices are from wealthier socio-economic backgrounds. Finally, the introduction of RTPI at stops and via mobile and internet communications has significantly increased passenger perceptions of the reliability of the service.
Type of material: Conference Publication
Publisher: ITRN
Keywords: Public transport systems;Dublin Bus smartphone app
Language: en
Status of Item: Not peer reviewed
Is part of: Proceedings of the ITRN2013 : 5-6th September, Trinity College Dublin
Conference Details: The Irish Transportation Research Network 4th Annual Conference, 5-6th September 2013, Trinity College Dublin, Dublin, Ireland
Appears in Collections:Architecture, Planning and Environmental Policy Research Collection

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