Influences and outcomes of outsourcing: Insights from the telecommunications industry

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Title: Influences and outcomes of outsourcing: Insights from the telecommunications industry
Authors: Marshall, Donna
McIvor, Ronan
Lamming, Richard
Permanent link: http://hdl.handle.net/10197/5967
Date: Dec-2007
Abstract: This paper presents findings from an analysis of the experiences of three telecommunications companies that have embarked upon extensive outsourcing. Transaction cost economics and the resource-based view were used to derive a theoretical framework to determine the key influences on the outsourcing process and the outsourcing outcomes in the three case companies. The findings have shown that those companies that developed collaborative relationships with their suppliers achieved higher levels of success with outsourcing. The findings challenge some of the prescriptions of transaction cost economics in relation to outsourcing, particularly in the area of inter-organisational collaboration. The findings have also challenged the value of the core/non-core logic as a basis for outsourcing. Furthermore, the research has identified the influence of political motivations on outsourcing as an important area for further research.
Type of material: Journal Article
Publisher: Elsevier
Copyright (published version): 2007 Elsevier
Keywords: Outsourcing;Resource-based view;Transaction cost economics;Core competence;Telecommunications
DOI: 10.1016/j.pursup.2007.07.001
Language: en
Status of Item: Peer reviewed
Appears in Collections:Business Research Collection

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