What do you think of us? Evaluating patient knowledge of and satisfaction with a psychiatric outpatient service

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Title: What do you think of us? Evaluating patient knowledge of and satisfaction with a psychiatric outpatient service
Authors: Jabbar, Faraz
Casey, Patricia R.
Schelten, Sofia Laureano
Kelly, Brendan D.
Permanent link: http://hdl.handle.net/10197/6013
Date: Mar-2011
Abstract: Aim: This study aimed to measure patient satisfaction with the care they were receiving; examine patients' knowledge of the psychiatric services in general; and identify variables associated with satisfaction. Methods: Patients attending the Mater Misericordiae University Hospital psychiatric outpatient clinics over a 13-week period, and the Mater Misericordiae University Hospital clozapine clinic over a 4-week period and were invited to complete the Barker Scale of Patients' Views Towards Care Received From Psychiatrists. Results: One-hundred and ninety-two patients were invited to participate and there was a response rate of 94%. Eighty-six percent of respondents were satisfied with their care; 92% stated psychiatrists were caring towards them; 85% that psychiatrists know what they are doing; 84% that their illness was explained by their psychiatrist; and 65% that psychiatric care is improving; but 65% stated that psychiatric services are still not good enough. Eighty-six percent were, or had been, in receipt of a psychological treatment. On multi-variable analysis, satisfaction was associated with the view that doctors explained treatment clearly, the view that doctors do not rely excessively on medication, and having been visited by a community mental health nurse. Conclusion: Patients attending psychiatry outpatient services reported a high degree of satisfaction with the treatment they were receiving, although there were discrepancies between satisfaction with their own specific service and with psychiatric services in general.
Type of material: Journal Article
Publisher: Springer for the Royal Academy of Medicine in Ireland
Copyright (published version): 2011 Royal Academy of medicine in Ireland
Keywords: Out-patients;Patient satisfaction;Mental health services
DOI: 10.1007/s11845-010-0504-4
Language: en
Status of Item: Peer reviewed
Appears in Collections:Medicine Research Collection

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