Making incremental innovation tradable in industrial service settings

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Title: Making incremental innovation tradable in industrial service settings
Authors: Geiger, Susi
Finch, John
Permanent link: http://hdl.handle.net/10197/8185
Date: Jul-2016
Abstract: In many knowledge-intensive business-to-business settings the locus of interaction has shifted from stable, discrete, and articulated products and services to the exchange of somewhat nebulous capacities of problem-solving, innovation and R&D services. In these exchanges, tensions and conflicts between actors can arise in seeking clarity as to what is being exchanged while attempting to keep the interaction open for future adjustments to the scope and content of the exchange. We combine a longitudinal case study of a chemical services firm with Galison's (1999) concept of a trading zone to assess how actors offer, value and exchange incremental innovation. Focusing on the contentious nature of innovation processes, examine how incremental innovation is formatted as a tradable service and argue that trading zones complement relational processes and contractual arrangements by allowing actors to preserve their own logics and expertise pertaining to innovation.
Type of material: Journal Article
Publisher: Elsevier
Journal: Journal of Business Research
Volume: 69
Issue: 7
Start page: 2463
End page: 2470
Copyright (published version): 2016 Elsevier
Keywords: Incremental innovationTrading zoneExchangeIndustrial services
DOI: 10.1016/j.jbusres.2016.02.015
Language: en
Status of Item: Peer reviewed
Appears in Collections:Business Research Collection

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