Now showing 1 - 4 of 4
  • Publication
    Designing Technologies to Support Young People’s Online Help-Seeking for Mental Health Difficulties
    (University College Dublin. School of Computer Science, 2021) ;
    The mental health of young people aged 12 to 25 is of key concern at a global level, with the emergence of many mental illnesses taking place during this time. Help-seeking is recognized as an important protective factor in young people’s mental health. Evidence suggests that positive help-seeking experiences contribute to an increased likelihood of future help-seeking and improved mental health outcomes. However, help-seeking is a complex process, often impeded by a number of barriers. Alongside traditional sources, digital technologies offer additional pathways to help but also introduce unique challenges, that have to date not yet been explored. Young people face unique challenges in finding help appropriate to their level of need. This thesis provides an in-depth investigation of young people’s needs from technologies that facilitate the online help-seeking process. Through a series of studies, empirically grounded guidelines for online help-seeking tools have been developed and are presented. The research in this thesis provides insight into the online help-seeking experiences of young people, the opportunities technology provide as well as its challenges. It details a mixed-methods, user-centred approach, using techniques from both the health and Human Computer Interaction domains, to explore sensitive topics with young people. The Centre for eHealth Research Roadmap (CeHRes Roadmap) was used as a framework to guide the research. Four studies were conducted in order to achieve the thesis aims: a narrative systematic literature review; a large-scale online survey; a co-design study; and finally, a user study to evaluate design recommendations. Building on prior theories this thesis provides a consolidated, theoretically grounded model to understand the online help-seeking process. This model makes use of Rickwood’s help-seeking model to illustrate the online help-seeking process and Self-Determination Theory to identify key design elements that can either facilitate or impede online help-seeking. The design recommendations presented in this thesis can be applied to both help-seeking tools and online mental health resources. The five recommendations include: provide opportunities for connectedness; provide credible and accessible information; provide personalization, but respect autonomy; provide ‘just-in-time’ support options; and emphasize clear, professional design. Resources that meet these recommendations will better meet the online help-seeker’s needs; contribute positively to online help-seeking experiences; and facilitate the identification of resources that are both engaging and provide appropriate levels of care.
  • Publication
    Searching for Mental Health: A Mixed-Methods Study of Young People's Online Help-seeking
    Seeking help is often an important step in addressing mental health difficulties. Evidence suggests that positive help-seeking experiences contribute to an increased likelihood of future help-seeking and achieving improved outcomes. However, help-seeking is a complex process. Alongside traditional sources, digital technologies offer many pathways to help. Using a mixed methods approach across two studies, this paper explores key design factors for online mental health resources that can support young people's help-seeking. First, a large online survey (n=1308) highlighted challenges and identified common help-seeking scenarios, including information-seeking, person-centred approaches and crisis situations. Using survey data, personas were developed to represent different help-seekers - each characterised by a particular help-seeking scenario. The personas were then used in co-design workshops to facilitate further exploration of help-seeking needs. Four key design considerations were identified: connectedness, accessible information, personalisation, and immediacy. Based on our findings, we provide design recommendations that are grounded in existing theories of help-seeking.
      280Scopus© Citations 26
  • Publication
    Young People Seeking Help Online for Mental Health: Cross-Sectional Survey Study
    Background: Young people are particularly vulnerable to experiencing mental health difficulties, but very few seek treatment or help during this time. Online help-seeking may offer an additional domain where young people can seek aid for mental health difficulties, yet our current understanding of how young people seek help online is limited. Objective: This was an exploratory study which aimed to investigate the online help-seeking behaviors and preferences of young people. Methods: This study made use of an anonymous online survey. Young people aged 18-25, living in Ireland, were recruited through social media ads on Twitter and Facebook and participated in the survey. Results: A total of 1308 respondents completed the survey. Many of the respondents (80.66%; 1055/1308) indicated that they would use their mobile phone to look online for help for a personal or emotional concern. When looking for help online, 82.57% (1080/1308) of participants made use of an Internet search, while 57.03% (746/1308) made use of a health website. When asked about their satisfaction with these resources, 36.94% (399/1080) indicated that they were satisfied or very satisfied with an Internet search while 49.33% (368/746) indicated that they were satisfied or very satisfied with a health website. When asked about credibility, health websites were found to be the most trustworthy, with 39.45% (516/1308) indicating that they found them to be trustworthy or very trustworthy. Most of the respondents (82.95%; 1085/1308) indicated that a health service logo was an important indicator of credibility, as was an endorsement by schools and colleges (54.97%; 719/1308). Important facilitators of online help-seeking included the anonymity and confidentiality offered by the Internet, with 80% (1046/1308) of the sample indicating that it influenced their decision a lot or quite a lot. A noted barrier was being uncertain whether information on an online resource was reliable, with 55.96% (732/1308) of the respondents indicating that this influenced their decision a lot or quite a lot. Conclusions: Findings from this survey suggest that young people are engaging with web-based mental health resources to assist them with their mental health concerns. However, levels of satisfaction with the available resources vary. Young people are engaging in strategies to assign credibility to web-based resources, however, uncertainty around their reliability is a significant barrier to online help-seeking.
      592Scopus© Citations 51
  • Publication
    Young People's Online Help-Seeking and Mental Health Difficulties: Systematic Narrative Review
    Background: Young people frequently make use of the internet as part of their day-to-day activities, and this has extended to their help-seeking behavior. Offline help-seeking is known to be impeded by a number of barriers including stigma and a preference for self-reliance. Online help-seeking may offer an additional domain where young people can seek help for mental health difficulties without being encumbered by these same barriers. Objective: The objective of this systematic literature review was to examine young peoples’ online help-seeking behaviors for mental health concerns. It aimed to summarize young peoples’ experiences and identify benefits and limitations of online help-seeking for this age group. It also examined the theoretical perspectives that have been applied to understand online help-seeking. Methods: A systematic review of peer-reviewed research papers from the following major electronic databases was conducted: PsycINFO, Cumulative Index of Nursing and Allied Health Literature, PubMed, Cochrane Library, Association for Computing Machinery Digital Library, and Institute of Electrical and Electronics Engineers Xplore. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses guidelines were followed. The search was conducted in August 2017. The narrative synthesis approach to reviews was used to analyze the existing evidence to answer the review questions. Results: Overall, 28 studies were included. The most common method of data collection was through the use of surveys. Study quality was moderate to strong. Text-based query via an internet search engine was the most commonly identified help-seeking approach. Social media, government or charity websites, live chat, instant messaging, and online communities were also used. Key benefits included anonymity and privacy, immediacy, ease of access, inclusivity, the ability to connect with others and share experiences, and a greater sense of control over the help-seeking journey. Online help-seeking has the potential to meet the needs of those with a preference for self-reliance or act as a gateway to further help-seeking. Barriers to help-seeking included a lack of mental health literacy, concerns about privacy and confidentiality, and uncertainty about the trustworthiness of online resources. Until now, there has been limited development and use of theoretical models to guide research on online help-seeking. Conclusions: Approaches to improving help-seeking by young people should consider the role of the internet and online resources as an adjunct to offline help-seeking. This review identifies opportunities and challenges in this space. It highlights the limited use of theoretical frameworks to help conceptualize online help-seeking. Self-determination theory and the help-seeking model provide promising starting points for the development of online help-seeking theories. This review discusses the use of these theories to conceptualize online help-seeking and identify key motivations and tensions that may arise when young people seek help online.
      521Scopus© Citations 182