Unland, R.R.UnlandKirn, S.S.KirnWanka, U.U.WankaO'Hare, G. M. P. (Greg M. P.)G. M. P. (Greg M. P.)O'HareAbbas, S.S.Abbas2013-07-302013-07-301995 Publi1995Accounting, Management and Information Technologieshttp://hdl.handle.net/10197/4465Today's enterprises are faced with highly dynamic, sometimes even hostile environments. This paper discovers that the two most prominent organizational strategies addressing these challenges, namely that of widespread decentralization and of business process orientation, are inherently conflicting. We argue that cooperative knowledge processing technology can contribute to dissolve this conflict. For this purpose, we introduce the reader into the field of Distributed Artificial Intelligence. On that basis we then develop the concept of Agent oriEnted orGanISations (AEGIS), in order to support the flexible modeling and management of business processes in decentralized organizational settings. Applying to methods of Distributed Planning a set of process modeling and process interaction operators is defined. These operators also permit to automatically create and customize computerized configurations of business processes. The concepts are presented in the context of an application in private banking, namely that of a Credit Advisory System.enThis is the author’s version of a work that was accepted for publication in Accounting, Management and Information Technologies. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Accounting, Management and Information Technologies (Volume 5, Issue 2, April–June 1995, Pages 139–162) DOI:10.1016/0959-8022(95)00009-X Elsevier Ltd.AEGISAgent oriented organizationsBusiness process orientationBusiness process engineeringCredit advisory systemDecentralized organizationsDistributed Artificial IntelligenceBusiness process customizationJournal Article5213916210.1016/0959-8022(95)00009-X2013-06-19https://creativecommons.org/licenses/by-nc-nd/3.0/ie/